Privacy Policy for Best Day Home Care LLC

Privacy Policy for Best Day Home Care LLC

Effective Date: October 13, 2025

1. Introduction
Welcome to Best Day Home Care LLC (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website at www.bestdayhomecare.com (the “Site”) and when you engage with us via calls, text messages, or other communications (including through Dialpad). By using our Site or communicating with us, you agree to this Privacy Policy.
 

2. Information We Collect
We may collect the following types of personal information:
- Contact details (name, phone number, email address, mailing address).
- Application details (employment history, references, and other information submitted through our job application form).
- Communication data (calls, texts, voicemails, transcripts, and related metadata).
- Technical data (IP address, browser type, device information, and usage statistics).
 

3. How We Use Your Information
We use your information to:
- Communicate with you about services, schedules, or job opportunities.
- Respond to messages, inquiries, or applications.
- Send appointment reminders, service updates, or related messages via SMS or call.
- Improve our Site and services.
- Comply with legal and regulatory requirements.
 

4. Messaging / SMS / Text Communications
We use Dialpad to manage text communications. By providing your phone number, you consent to receive texts related to your care, employment, or services. You may opt out at any time by replying STOP. We do not share or sell phone numbers or text message data to third parties for marketing purposes.
 

5. Call Recording and Transcription
Best Day Home Care LLC records and transcribes certain calls for quality assurance, training, and documentation. Callers will be notified that calls may be recorded. Recordings and transcripts are securely stored and accessible only to authorized personnel. These records are retained for as long as necessary for business and compliance purposes and then deleted or anonymized.
 

6. Sharing and Disclosure
We may share information with:
- Service providers and vendors assisting with operations (e.g., Dialpad, hosting, analytics).
- Legal authorities as required by law.
- Other parties with your explicit consent.
 

7. Data Retention and Security
We retain personal data as long as necessary for business, legal, or regulatory purposes. We use secure technologies and administrative safeguards to protect your data from unauthorized access or disclosure.
 

8. Your Rights
You may request to access, correct, or delete your personal information by contacting us at info@bestdayhomecare.com. We will verify your identity before fulfilling such requests.
 

9. Children’s Privacy
We do not knowingly collect information from children under 16. If you believe a child has submitted data to us, please contact us for prompt deletion.
 

10. Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on www.bestdayhomecare.com with a new effective date.
 

11. Contact Us
If you have questions or privacy requests, contact us at:
Best Day Home Care LLC
Website: www.bestdayhomecare.com
Email: info@bestdayhomecare.com
Location: Indiana, USA